“Whenever the customer wants it, you should be there” How do you keep your business running after working hours? Read this post where Emmanuel Otori proffers several solutions to this challenge. Most offices operate their days from 9:00 AM to5:00 PM, which only lasts during the daytime. If need be, the cost of running a […]
As an African entrepreneur, improving customer relationships is a critical element of building a successful business. SMEs with strong customer relationships will see their businesses thrive in the market. A customer relationship management (CRM) system is a tool that can help African SMEs improve customer relationships. It is a vital part of ensuring the growth […]
Wondering why your business needs chatbots? This post will show you why you should invest in them. Technology is changing the way we do business. Digitization and interconnectivity are becoming more pronounced in the business world. Several tools are at your disposal to make running your business easier. One such tool is “chatbots.” A chatbot […]
Would you like to know how to improve user experience to increase customer satisfaction? Continue reading this post. Customer satisfaction should be one of your main business goals. The reason is that it is vital to success for all brands. You can improve customer satisfaction through user experience. Doing this can have a favorable impact […]
Every establishment has its fair share of difficult customers. We all know the popular saying, “The customer is always right.” But as a business owner, you might agree that customers can sometimes be downright difficult. The physical demeanor, facial expressions, and angry replies can leave you feeling frustrated. But it is important to understand that […]
Building a business requires caution and alertness especially when it comes to your customer’s perception of your business. Customer dissatisfaction can harm your brand and you may not be able to recover from the damage in a long time. Customer service is a major pillar of entrepreneurship and good customer service is a distinct feature […]
Funnel strategy is simply your customer’s journey from the beginning to the close of sales, and with the right strategy it could lead to the next business deal, or you could be operating in the leagues of big business. Many small businesses are building funnel strategies for accelerated growth that can help you to double […]
Do you remember the famous saying, “It takes years to build a reputation but just moments to ruin it?” Well, that statement is still as true and valid as ever, especially for SMEs in Africa who might have taken years to build their businesses. For these businesses to thrive, especially amid numerous competitions, customer service is […]
As an SME in Africa, customer service is an essential factor and culture that you must consider to stand out in Africa. Below are 100 quotes on customer service that will help you shape your business orientation. These quotes are written by successful people all over the world, from entrepreneurs to managers and businessmen and […]
The terms “Customer Service” and “Customer Experience” are most times used interchangeably not just because they are related, but also because they have always co-existed. Successful SMEs in Africa (and anywhere else) know from experience that people prefer to spend their money on businesses that treat them well and give them experiences to remember. The […]
