The Relevance Of Customer Service To SMEs In Africa
October 13, 2020

The Relevance Of Customer Service To SMEs In Africa

Do you remember the famous saying, “It takes years to build a reputation but just moments to ruin it?” Well, that statement is still as true and valid as ever, especially for SMEs in Africa who might have taken years to build their businesses. For these businesses to thrive, especially amid numerous competitions, customer service is […]

Celebrating Customer Service Week: 10 Facts You Should Know About Customer Service
October 9, 2020

Celebrating Customer Service Week: 10 Facts You Should Know About Customer Service

Customer service is more far-reaching than most people presume. Interestingly, the customer service space is constantly evolving. As a result, an SME in Africa must keep up with the times to deliver quality customer service to its customers. Every SME owner has one dream, to have happy customers. One way to achieve this is by […]